FAQs

GENERAL

Teachit Co® was born from a passion for early childhood education, positive reinforcement ideas and a deep-seated appreciation for everyone who teaches and learns with little ones. We create teaching tools that ignites creativity, enhances productivity and inspires imagination.

Customisation and quality you can feel? Yep! Nothing goes onto the Teachit Co shelves until it passes our many quality checks. At Teachit Co, we believe in holistic learning, big laughs and navigating joyful early education experiences as a united community of parents. Teachers. Friends.

Together, we’re bound by our belief in the power of education.

Teachit Co® products are all custom made to order here in our Sydney warehouse. Yup! That means they are designed, manufactured, inked, hand-assembled, quality tested and packed by our team so there is so much extra love and attention to detail that goes into creating your stamps/stationery.

Yes we can deliver to PO boxes using our postal service provider Australia Post (eParcel)

Order confirmation emails are automatically sent when an online order has been placed. If you have not received your order confirmation email, please check your junk and spam folders. If it is not there, then you may have entered an incorrect email address.

Please send us an email at support@teachitco.com.au so that we can check and update your email address accordingly. This will ensure that you receive your Tax Invoice and tracking number (where applicable) which is sent in the order completion email once your order has been despatched.

Yes we certainly do and we have been working really hard to create the ultimate Teachit Rewards Club for you to enjoy.

We only offer email support at this stage – you can send us a message via the contact form on our website or via email at support@teachitco.com.au

As a small family business we don’t have a phone number as most of our customers usually have questions related to intricate details or artwork, and we’ve found these are best answered over email so we can send specific advice and provide links to relevant information on our website.

Yes you certainly can! Select the Click & Collect option at checkout and once your order is completed, we will send you an email with pick up location (Padstow NSW 2211) and a request to book a suitable time to pick up your order.

Please note that we are only available for pickup Monday – Friday from 10.00am – 4.30pm by appointment only.

Yes. If you would like to combine orders, please send us an email ASAP, quoting your order numbers. Please keep in mind that we will only be able to combine orders that have not been processed and/or left our warehouse. Postage refunds will not be issued to those who do not get in contact with us via email.

Please note: We may not be able to combine orders during peak periods due to the large volume of orders we receive during this time.

Oh bummer! Sorry to hear that you forgot to apply your discount coupon code to your order. Unfortunately coupon codes can’t be added retrospectively. In order to receive the discount, coupon codes need to be added when prompted during the checkout process.

STAMPS

We prefer to work with original vector images for all our custom products, saved as an ai, eps or pdf file. If you are providing a vector file, please make sure all fonts are converted to outlines/objects. We can also accept JPG, PNG, GIF and TIFF files provided they are single colour (ideally solid black – greyscale shading is not suitable) and high resolution (at least 300 dpi).

Proof requests should be made in the comments box on the final checkout page. Your order will not go into production until artwork design has been approved. Please note that this may delay production time.

Changing the ink colour of your self-inking stamp is not recommended as ink formulas for each colour are different and don’t tend to mix well.

Pre-inked stamps are filled with oil-based ink and leave at least 10,000 crisp, clear impressions before needing additional ink. Self-inking stamps include a built-in, water-soluble ink pad that leaves thousands of clear impressions before needing additional ink. Pre-inked and self-inking stamps are not recommended for glossy and other non-porous surfaces.

Self-inking stamps, are a spring loaded, all in one machine including a replaceable internal ink pad. They are clean, fast and reliable, and can be refilled easily. They have a twisting mechanism that rotates the rubber die to press against the ink pad. Ink pads are both re-fillable and replaceable.

Pre-inked stamps, sometimes referred to as ‘Flash Stamps’ are a modern stamp giving very high quality impressions. They work by having a porous gel-like rubber die on the bottom of the stamp that allows ink to flow through the die before an impression is made. The ink itself is kept in a reservoir located in the spongey text dies; these stamps can give up to 10,000 impressions before the ink needs refilling so these stamps do not need an inkpad. To enjoy best use, the mechanism needs to be pressed gently rather than stamped quickly

selfinking vs preinked

The teachitCo® fabric name stamp is the quickest and easiest way to permanently label your child’s clothing, hats, tags and other belongings. This pre-inked stamp uses a special non-toxic ink developed for application on most types of fabric. This stamp is compact and perfect for on-the-go labelling, producing up to 1000 impressions.

To get the most out of your stamp.

  • Test your stamp on a piece of scrap paper before each use to ensure there is no excess ink.
  • Stamp on a flat and hard surface.
  • Close the stamp lid after each use to avoid stamp drying out.
  • Avoid exposure to heat and store in a dry and cool place.
  • We recommend waiting at least 5 minutes for the ink to dry before use.
  • Our fabric name stamp will last up to 50 washes before the impressions starts to fade. When this occurs just re-stamp the item.

*** IMPORTANT *** 

  • Always prewash fabric to remove starch, conditioners or glue that may prevent absorption of the fabric ink
  • Not suitable for synthetics
  • Avoid using fabric with special surfaces that will not absorb ink and those with very loose weaves and furry materials
  • Works best on tightly woven fabrics such as cotton or linen
  • Some bleeding may be noted on fabrics with bigger weaving

You will generally get at least 10 years on the date band of the stamp.

The self-inking stamps have two little clips either side of the handle which you press to lock the stamp after depressing it slightly, this simply brings the rubber die away from the ink pad slightly to allow you to push it out and replace it. To release the stamp then simply make an impression with it.

Our Teachit Co® premium pre-inked stamp range are refillable so you can top up the ink when the impression starts to fade. Simply remove the handle off the stamp, squeeze a few drops of our pre-inked ink refill into the ink reservoir and allow 30 minutes for the ink to absorb through the stamp. Put the stamp handle back on and you’re good to get stamping again. For larger stamps or designs with lots of solid area it will likely require more ink, so squeeze a few more drops of ink into the stamp. It is important to do this process gradually to avoid over-inking your stamp. Refilling ink into stamp

Please download the Bitmoji App (available for both iOS and Android) and create your own Bitmoji character.

Once you have created your Bitmoji choose one from your sticker collection. Press and hold your design and select ‘Save image’. Your image will be added to your Camera Roll.

Please note that a plain, non-busy Bitmoji works best. Select an image with a clear face and no background to ensure your stamp is crisp and clear. Then upload this image when placing your online order.

N.B Do not upload a screenshot of the bitmoji as the resolution is too low to turn into a stamp.

SUBSCRIPTION BOXES

A hand selected and curated collection of teaching products from some of our favourite Australian small businesses, our quarterly Teachit Creatively Subscription is a celebration of learning, delivered to your doorstep.⠀⠀

Each box will be totally unique, but will include a curated mix of at least 6 of the following delights:⠀⠀⠀⠀

♡ An original hand-assembled Teachit Co stamp and sticker pack ⠀⠀⠀⠀

♡ Tools to ignite creativity in the classroom (eg. stationery, notebooks, pens, highlighters, planners)

♡ Wearable pops of uplift (eg, headbands, scrunchies, tote bags, teacher shirts, earrings, lanyards, keyrings)

♡ Moments of joy, for you to enjoy (eg, candles, face mask, hand cream, yummy delights, travel mug)

♡ And at least one personalised product, custom-made for you.⠀⠀⠀⠀⠀⠀

But it’s true value? The exchanges of joy it sparks . For you. For your students. For parents. For everyone who believes in the power of education and the depth of a teacher’s care.

You’ll receive up $180 worth of value in each quarterly subscription box. Who doesn’t deserve some SELF LOVE delivered to their door every quarter?

The Teachit Creatively Subscription box will be sent in the second week of every new quarter. (Jan, Apr, July, Oct)

Our cart opens for NEW subscribers 4 weeks prior to the box being shipped. This means on 1 March, 1 June, 1 September and 1 December the cart opens for 72 hours only.

This is your opportunity to join Australia’s first and only personalised teacher quarterly subscription box.

Payment method is via Stripe only (Paypal and Afterpay is not available)
Once you have subscribed, your payment will automatically renew every three months. No action is therefore required by you to renew the subscription. If payment is successful at renewal, you will receive a renewal order email as a record of automatic payment.

If you would like your products shipped to a different address, or have recently moved and need to update your billing and/or shipping address, you can change the addresses used for your subscription from the My Account page.

To change the address used for all subscriptions, you will need to:

  1. Go to the My Account
  2. Select the Edit link next to the shipping or billing
  3. Enter the new address details in the form.
  4. Tick the checkbox: Update the address used for all of my active subscriptions.
  5. Save Address.

If you want to be sure the address has been updated you can email support@teachitco.com.au prior the next subscription box being shipped and our team can double check this for you.

As some countries are not currently accepting deliveries or are experiencing significant delays or disruptions due to COVID-19 restrictions, we have temporarily placed a hold on international shipping.

Yes absolutely! You will receive a tracking number in your order completion email where you can track the status of your parcel. We use Australia Post and Aramex for our deliveries.

We will attempt payment on the 1st day of each quarter (ie. 1 March, 1 June, 1 September and 1 December). If this fails, we will automatically attempt 12 hours later. Failing this we try 24 hours later and again 24 hours after that. These are the auto-retries. That said, you are always able to jump into your account and process the payment from your end.

If it has failed after the auto-retries, then unfortunately you will miss out on that quarter’s subscription box. As the subscription boxes contain customised products we need the final numbers within 72 hours of the first payment attempt to allow enough time for the products to be made and/or ordered.

Unfortunately no, as AfterPay do not accept subscription services. If you have other items you wish to purchase with AfterPay we recommend you place two separate orders.

What we love about our Teachit Creatively Subscription is that there is no lock in contract. Of course, we love it when you auto renew each quarter but also understand that your individual circumstances may change over time which results in your need to pause or cancel your subscription.

If you cancel after money has come out, unfortunately we do not have a process for refunding this … meaning you will receive the final Teachit Creatively Subscription box. We suggest you cancel prior to the next payment date (1 March, 1 June, 1 September or 1 December).

We LOVE supporting other Australian Small Business.

If you have a product that you think our Teacher audience would LOVE or NEED in their lives, be sure to reach out to us with your wholesale pricing and business information.

You can email us at support@teachitco.com.au