Oops! Occasionally a faulty or damaged item makes its way out to you. If this has occurred, please advise us within 14 days of receipt of the item(s), including photographs of the problem so that we can discuss options with you. Once we have assessed the problem and verified your claim, we will promptly arrange a repair, replacement or refund in accordance with law. Please allow up to 7 business days for your claim to be processed and/or for another product to be dispatched and delivered to you.
Please note that we do not offer refunds on custom orders (as these are made-to-order according to your specifications) or for change of mind, unless required by law. Shipping is the responsibility of the buyer on all returns, and shipping costs are non-refundable.