Shipping Policy
We post products within Australia and internationally. We may use any postal service provider of our choice to help us get our products to you. Our preferred postal service providers include Australia Post (eParcel), Sendle, Fastrack, DHL and other courier services.
If you are an international customer, you give us your express consent to disclose your personal information provided to us (including your name, email address, telephone number and postal address) to our international postal service provider to facilitate delivery of your order.
Rates
Postage fees are based on the weight of the product(s) ordered and the delivery destination. You agree to pay to us postage fees as calculated at checkout. From time to time, we may offer free delivery on orders over a certain amount.
As you know, technology is great but it’s not infallible. If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).
Our delivery service providers may change their fees from time to time, and so you acknowledge and agree that we can vary the postage fees applicable to orders at any time on notice, and that such notice is given by posting the updated postage fees on the Website.
Delivery Options:
$10 Flat rate Postage
Only available within Australia. For Australia Post parcels a delivery tracking number is provided and signature is required on delivery (we’d hate for someone else to claim your parcel). If you are not home at time of delivery, a calling card will be left in your mailbox directing you to your local post office for collection. If you provide Australia Post with “Authority to Leave” Teachit Co cannot be held responsible nor provide refunds for any lost parcels.
Delivery is FREE for all orders over $250.00 Australia wide.
$15 Australia Post Express Post
A tracking number is provided which allows you to track your parcel via the Australia Post website. Please ensure you still allow the usual timeframes for production of your custom products. Express Post remains the fastest postal delivery option, but current circumstances means that Australia Post cannot guarantee next-business day delivery at the moment. Please refer to Australia Post website for updates on changes to Express Post service.
$40 Flat rate International Postage:
For international delivery a tracking number will be provided at time of despatch.
Dispatch Timeframes
We endeavour to process all ready-to-ship orders within 1-3 days of receipt of payment and will contact you if any items cannot be processed within this time.
Custom orders (such as custom stamps and stickers) can take 5-7 business days to process and create the product(s). Once dispatched, allowance needs to be made for postage in line with the postal service provider’s usual delivery timeframes. During our busier periods it is possible for order processing to take up to 2-3 weeks plus postage. If you require your products urgently, please feel free to contact us and we will discuss options.
You acknowledge that we’re not be liable for any delay in dispatch of your order.
Delivery Timeframes
Delivery times will vary between orders – we’ll do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider.
Delivery Address
It is your responsibility to ensure your postal address details are correct and current when placing your order. The address details you provide will appear in your order confirmation email, which is sent immediately after checkout. Please review this carefully and contact us straight away if any changes are required.
We cannot be held responsible for delivery issues caused by incorrect, incomplete, or outdated address information supplied to us.
If your parcel is returned to us by Australia Post due to:
– an incorrect or incomplete delivery address, or
– non-collection from your local post office within the required timeframe,
you will be responsible for:
1. the return parcel fee charged by Australia Post $13.43 (GST inc), and
2. the reshipping fee to send your parcel again.
For ready-to-ship (non-customised) products, if a parcel is returned to us, you may choose either:
– a refund of your order total, less the return parcel fee, or
– to have the parcel resent once the return and reshipping fees have been paid.
For customised or personalised products, refunds are not available under these circumstances. In these cases, we will require payment of both the return parcel fee and the reshipping fee before your order can be resent.
This policy does not exclude or replace your rights under the Australian Consumer Law. If a product is faulty, damaged, or not as described, you are entitled to a remedy under the ACL.
Orders Lost in Transit
When we dispatch your order, we will give you a tracking number for you to track the progress of your order.
If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.
Orders Damaged in Transit
No matter how well we pack our products, occasionally they may get damaged in transit. On the rare occasion that this happens, please advise us in writing within 7 days of receipt of the damaged item(s), including photographs of the damage so that we can discuss options with you. Please email photographs to [email protected]. Once we have confirmed the damage, we will promptly arrange a replacement to be sent. Please allow the usual timeframe for another product to be dispatched and delivered to you.
Risk
Risk in each order passes to you on delivery to your nominated address. You must sign for your delivery, unless you’ve given authority to leave the order unattended. If you’ve authorised us or our agents to leave your order unattended at that address, the order will be taken to have been delivered on leaving the order at the address. If you ask us to deliver to an address and you’re not there, but someone else at the address signs for the parcel, the order will be taken to have been delivered on leaving the order with that person.
If we accept a return of any goods, risk in those goods will revert to us on our confirmation of receipt of the returned goods. We recommend you insure goods you return to us against loss or damage in transit.
Refund Procedure
If there is a problem with your order, please advise us by email ([email protected]) within 7 days of receipt of the item(s), including photographs of the problem so that we can discuss options with you. Once we have assessed the problem and verified your claim, we will promptly arrange a repair, replacement or refund in accordance with law. Please allow the usual timeframe for another product to be dispatched and delivered to you.
Please note that we do not offer refunds on custom orders (if these are damaged in transit, we will happily replace them) or for change of mind, unless required by law.
